Digital Case Management - a key to improved communication

"One key factor to a successful design process is to have an effective communication process, and that the right information is available at the right time in order to make the right decisions. Previous research suggests that traditional communication processes have led to difficulties creating common understanding between disciplines, a lack of transparency in information flow and fragmented data and information management create communication problems that lead to malfunctioning and additional costs."

These words introduces Kim Gustafsson’s and Marcus Qvist Nilsson’s (KTH) degree project "Improved communication within the design process with Digital Case Management".

During the spring of 2018, Kim and Marcus have done their degree work at Plan B.
In the study, they have analyzed data from case management systems, with the aim of finding innovative ways of utilizing it for improved management, quality assurance of projects and sustainable construction.

Read the full report here:

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